Kotak Mahindra Bank — kotak collection harassing for late payment

Address:

Pune, Maharashtra, 411006

Hello team,

I have already informed bank through emails that my card and home loan emis will be delayed due to some personal issues.

I have attached all the details of emi and payment. I tried reaching out regional head send him multiple msgs and emails to bank officers and regional head.
I was not in india during that time, they started harrasing my parents.
When i informed him that payment will be done next month for both the months with penalties still after informing them prior they are torturing my family.

All are from pune office i would like to share the names of team, sachin raskar and ketan khopade, when i tried to contact the regional head for their inappropriate words, they started torturing more and today when i told them that payment will be done next month for pending ones with penalties, they were waiting at my house down and said they wont leave until payment is done today. Person name was prakash more, i have worked with so many banks but this is the worst bank ever i have seen. If even after raising complaints no actions are taken from the regional head or any other person from the bank.
There is no such rule in the indian government where they will torture the customers for late payment. If its there, bank should mention in their agreements.
This is a worst experienced, i have in india with kotak.

Regards,
Rehana i
Homeloan and credit card with kotak