Kotak Mahindra Bank — kotak credit card closure - not holding valid credit card, but receiving the annual fee

Address:

600073

I am writing this mail to clarify the outstanding bill amount against my credit card end with 0853.

Currently I don't have valid Kotak Credit Card, because the card got expired on Feb 2017 itself after that I did not receive any replacement for the old card.

Last year, I received annual fee amount and also paid the same without holding credit card.

There is no email id to contact customer care executive, hence I have written many in the Kotak site itself for this issue and to cancel my card. unfortunately, I did not receive any response from the concern team.

Even now after 2 years, I received the message/statement for outstanding amount needs to be paid and stating that annual fee due.

This time, I did not pay the outstanding amount. But now on daily basis am getting email notification as below.

Even, I have sent an couple of email to “jatin.[protected]@kotak.com” and no response received till now.

Please validate my concern and close my Kotak account as soon as possible. Please let me know, if any more information is required from my side.
“Dear Sureshkumar G,
We have not received your payment towards your Kotak Credit Card xxxx0853 for the month of Mar. Total outstanding on your Kotak credit card is Rs.219.04. We request you to make at least the minimum payment of Rs.219.04 to keep your account in good standing.
Please ignore this mail if you have already made the payment.
To know more about the various payment options, please Click Here
Please feel free to get in touch with Jatin dasaur at jatin.[protected]@kotak.com, should you seek any clarifications in this regard.
Regards
Kotak Credit Cards”