Kotak Mahindra Bank — Kotak Credit Card settlement no response

My name is Maher Syed and I am unable to pay any amount of credit card as lost job during COVID-19 pandemic and at home sine March 21st 2020.

Request to consider One Time Settlement of the pending cash. I don't have a job since last 6 months thus making payment is not possible at all as of now. Looking forward to your favorable response.

I have also send a mail but did not get a any response from Anita.[protected]@kotak.com, also send a query via bank complaint option. I keep getting calls asking for the same minimum dues when I already told them looking for settlement as no money and non of them have a clue regarding any mail or information regarding this and no proper answer. I told them if there is any office I can visit and close this settlement as well mutually, but no proper response.

Need resolution ASAP. I have never been in this situation, but during these hardships of COVID and no job its extreme and very difficult

Attached is the mails reviewed