Kotak Mahindra Bank — kotak mahindra bank upi transaction failed - status shown as "failed" in kotak upi app and money got deducted from kotak account - rs. 2000

Address:Bhiwani, Haryana

On 29/6/19 i made a transfer of rs2000 from kotak upi aap. Transaction status shows failed. But amount is deducted from my account and no refund is given

When i try to search the status from my transaction from transaction id it show wrong transaction id.

Same case happened with me on 25/9/16 when i send rs 20 from kotak upi app to [protected]@okicici (Upiid) it also show failed transaction. But refund is still not processed.

Toll free no. Is also not working
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I opened zero account in online. But i got account number.but kotak employees anybody not contact to me. So i want debit card and cheque book. Kindly request as soon as possible send the documents my address.

Crn no.[protected]
Acc no. [protected]

Thanks,
R. Ashok

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