Kotak Mahindra Bank — Leaving o[censored]njust charges on accounts

Address:New Delhi, Delhi, 110017

I was charged unjustly by kotak mahindra bank on two occasions :
1) not making any transactions for the last three months, for which i was charged rs.460 without any prior intimation
2). I was charged on a monthly basis for weekly balance alerts on sms, without any prior intimation. I was not even asked whether want this service or not. I was rs. 17.25 every month for the past two years.

Initially the branch was of ing vyasa bank which was later taken over by kotak mahindra bank.
Isfc code of the branch is vysa0005860 it is located in pancheel park in south delhi
Account no is[protected]
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
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I am online eb bill not operation my debit card error please sloved my broblum
I was charged incorrectly twice by kotak mahindra bank for the online transaction of 5650inr...it's already been more than10 days so far no revert from bank or from their customer service department..and when I call them they put it on hold and never comes back infact customer service is so poor they had disconnected the my call several times..

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