Kotak Mahindra Bank — loan amount debited with fine and no intimation on the same. emailed to me pay again. i have already paid.

I am premchand. K.. Kotak account number [protected].. I have availed personal loan from kotak 6 months before and i was paying them on time with out fail. My due date is 5th of every month due to medical issue at my home i could not able to pay on time i. E on 5 th of april 2018, hence they fined me with 790rs and loan amount 3967rs.. Total 3967+790 rs was auto debited from my savings account on 16th april 2018 (I deposited 32000rs in my account, immediately in fraction of seconds they debited). Thats fine for that i have not received any confirmation from bank on the same. I tried reaching them more than 120times, really u believe r not call is auto disconnecting. I have sufficient and balance network to call u guys. I have taken number from my kotak mobile app to call dem. Its toll free and its correct number starts with 1800*. Today again dey sent me an email stating they will debit 760.34 and 760.34 as a delay charges in failing to pay my loan amount on time ine on 5th id this month. They have already debited from my account previous day i. E on 16th april 2018. Now i am worried whom to approach. What to do.. Hence i am posting here. So that i will get a clarity from kotak mahindra bank on the same. I lost trust on ur bank yaar. Kotak is same like other cheap banks.. No differnece at all. Dont irritate genuine clients. I even tried drafting an email to.. When bank guys called me on 7th april i politely explained my situation. Req them to bear me till 16th of this month for payment. To my surprise every day 10agents will call from bank and will ask the same.. They dont have proper customer relation team.. They tortured me like anything. I was mentally upset bcoz of medical situation at my home.. And kotak guys r torturing.. Omg no humanity in this soceity... Fyi i am not neerav modi r malya yaar.. I am a decent middle class guy.. Is this the service u kotak bank guys give me.. Give me a clarity on my amount deduction from my savings.. For what u deducted.. Y no intimation trough an email either a message to my registered mobile on my loan amount and fine amount deductions. And y u guys r torturing me with emails.. Need a clarity.. Based on ur solution i will take it further.. No more compromise. I will settle ur funds if require in advance i dont want ur bank relation with me.. Hope u understand my concern. B in my situation think and give me a solution kotak bank team.