[Resolved]  Kotak Mahindra Bank — mental harassment collection agent "neha"

Hi,

I’m really shaken by the experience that i encountered with your collection agent today, i do not have any loans with your bank neither do i’ve any active account or credit card (I feel blessed that i do not have it though). However, i got a call on my office landline number in uae for a outstanding loan payment for a third party named “sarita tulsi das”, who is paternal aunt. However, we did not have contact since last 15years, due to personal reasons. I did explain this to your agent “neha” as well. However, she rudely kept screaming & telling it’s not possible. She confirmed that no detail of mine is on her loan file & it no where mentions my name on file as well. Then too i was harassed & i’m clueless why. She has raised a question on my dignity by calling my office landline & she has also breached the fair debt collection practice by disclosing debt to a third party. I’ve request my family to report this to the police & i’ll certainly post this on social media for people to know what kind of service kotak delivers. I was considering kotak for opening an nre account. However, i’m happy that this incident happened & alerted me before falling into traps goons.

Yes, goons what kotak has employed for collection i believe who don’t even know the fair practice law & no basic etiquette for sure.

Thanks for the eye opener, i’d have consider your bank good for business if this wouldn’t happen.

Thanks a ton.

Date of the incident :[protected]
Name of the collection agent : neha
Number of collection agent : [protected]