Kotak Mahindra Bank — misguided and malpracticing by employee

Address:	400708
Website:	loan

I have taken gold loan from kotak mahindra bank airoli branch but when i have gone to close the branch manager mr sinha and the gold loan department mr mahesh did not close the account for 10 days for they were ignoring to close giving reason for lack of staff and due to that i have paid the intrest amount of 10 days of loan amount 16.5 lacs 10% p anum they both have done intentionally and after that they both misguided me and said that if you want to close immediately on the same day you give me self cheque and we will transfer the same immediately and the loan will be closed dont write gold loan account number write self it is our internal matter and i did the same but when i received the statement i saw the cash withdrawal charges have been deducted from my account of rs 5200 in two accounts how can it be possible that same bank transfer cheque can be charged cash withdrawal and i have been cheated by them and suffered losses without any reason kindly take strict action against them.