Kotak Mahindra Bank — Mobile app not open

My name is sudip mistri, last two days my kotak app stop working in my device with the error code 954, after that concern i called to customer care, they said due to multiple crn login in one device your imei blocked thats it.
Please help me to solve my problem.
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    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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