Kotak Mahindra Bank — Mobile recharge - amount wrongly deducted
B
bsethi
from Jalandhar, Punjab
Address:
New Delhi, Delhi, 110059
Website:
Kotak.com
I made the transaction 5 times for getting a colleagues phone recharged... Out of which for four times, i rec'd the message that transaction has timed out or the recharge cannot be processed as waiting time needs to be more than 2 min... No balance was being deducted so far. I made one last attempt, the fifth time and the transaction showed successful message, immediately amount for previous transactions was also deducted amounting to 1700/- and my colleagues phone got the balance of 1700/- now i would like the amount to be reimbursed back to my account except for the last transaction which showed a successful message...
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
Jun 05, 2017
Updated by bsethi Would like the entries to be reversed, didn't want phone recharge for 1700/- for a stranger and it was all deducted at one go despite showing error messages in online transactions ...
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