[Resolved]  Kotak Mahindra Bank — Money got debited multiple time

Address:Chennai, Tamil Nadu, 603103

Last month because of some issue in network while paying restaurant bill money got deducted 4 times. I asked manager to give the transaction slip they told we are not able to get the failure but is network issue u will get ur money within 24 hours. I logged complain to the kotak customer care they told it will take 30 days if merchant is not claiming amount will be credited to ur account.. Today is 31st day i call them again they are telling it will take few more day not sure why this is huge process really it was lil huge amt and in this fast and furious world really waiting for 30 days it too much.. Please help me...
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Jan 20, 2017
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2016
Kotak Mahindra Bank Customer Care's response
we can understand you're in a difficult situation, and we'd like an opportunity to help. Please drop us an email at solutions.[protected]@kotak.com with all the details and we assure you that we will look upon it. ^Team Kotak
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