Kotak Mahindra Bank — money not credited in my account

Address:Kolkata, West Bengal, 700034

Few days ago precisely on 03.07.2018 at 12:10 pm i made a fund transfer of rs 4000 through cirtus payment gateway and rs 4000 has been debited from my existing uco bank debit card, but money is not credited in my kotak bank 811 account. I had called customer care of kotak 811 but they are not in a position to give me a proper solution. Please help me in this matter.
My kotak 811 crn :[protected]
Kotak account no:[protected]
Transaction amount : rs 4000
Transaction date : 03.07.2018
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
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