Kotak Mahindra Bank — My account was frozen

Address:

andhra pradesh

Dear sir madam
my name is nagaraju my account was frozen
i am visit the chikkadpally branch so i am submitted my all id proofs
the bank officer was told it will take time 1 week
again i am visit the bank right now lockden was going on it will take time
.so 1 moth was done still my account not open these is my bank account [protected]
kinly do need full