Kotak Mahindra Bank — my emi purchase 10 complete but bank charges

Address:Rajkot, Gujarat, 363330

10 emi regular 1 to 10 date and your agent payment let. 11 to 20 date. And not regular rcevie payment and you are panlti to costomer your agent folt and payment customer received. What is this

It is shere my all friends and all family by whatsapp and facebook twitter all sociaal media. Is screen short.
Your agent neme anirudhshingh. Halvad
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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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