Kotak Mahindra Bank — need explanation for suspicious 12900 rupees from my kotak credit card

శ

శివ శేషేంద్ర

from Bengaluru, Karnataka

Address:

560068

I was asking for each and every single rupees that was included in 12900 rupees issue. Kotak bank never gave clear information about it. They think i'm stupid and don't know how to download credit card statements from my account. When i asked them to explain what 12900 includes. They gave previous credit card bills and telling me to look in to that. The credit card bill shows 12900 is debited from account. It never explained what are the things it includes. Still waiting for complete explanation after 3 weeks. This is my 6th review in consumer complaint.

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Kotak Mahindra Bank customer support has been notified about the posted complaint.

Dec 08, 2017

Makkapati Naresh Chowdary's response Dear team

I was transferred BT ON EMI of credit card in credit limit, but unfortunately sun extra charges happened, why it is happening, that I have limit in credit card, so please refund the over limit fee, once contact me through phone.

Regards
Naresh
[protected]

Dec 14, 2017

Updated by శివ శేషేంద్ర Kotak Mahindra Bank has stolen my 12900 from credit card. I purchased an item from Flipkart for 12900. I have cancelled the product and EMI. The money from the merchant was credited to my account. But, this fraud bank has debited exactly 12900 from my credit account. They are showing improper dates and calculations to convince me. They are not helping me to fix the issue for 3 weeks.

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Comments

Makkapati Naresh Chowdary

from Bhattiprolu, Andhra Pradesh

Dear team

I was transferred BT ON EMI of credit card in credit limit, but unfortunately sun extra charges happened, why it is happening, that I have limit in credit card, so please refund the over limit fee, once contact me through phone.

Regards
Naresh
[protected]

Kotak Mahindra Bank Customer Care's response, Dec 15, 2017

Verified Support

Hi! The over limit fee of INR. 500 has been reversed.Team Kotak

శివ శేషేంద్ర's [Complaint's author] reply, Dec 23, 2017

5 weeks passed, Kotak Mahindra bank has charged me 12900 as I had cancelled product and EMI. I asked for the exact details why they have debited 12900 from my credit card account. Still no details sent to my email as promised by their support team. This fraud bank has charged double money for every single purchase I made. Their policies are not clear and they have many hidden charges. They enable EMIs without even asking permissions. They disable EMIs on their own without any permission. They charge for this EMI conversions around 1000 rupees every time. My proper account balance was normal. Because of these fraud Kotak bank business tricks it went to negative balance. They are telling me to pay the whole money as I have been asking them to send me detailed information about 12900 for last 5 weeks. Please share this post and make other realize how fraud cheating this Kotak Bank is doing in every account.