Kotak Mahindra Bank — No response and delay for opening investment account

Address:	Thane, Maharashtra, 400607
Website:	kotak.com

I tried opening the Investment account for my existing savings account !!
Below is the steps taken by me one by one and how at all stages kotak bank proves why it is worst bank and how it will face downfall for sure in future.

Step 1) I raised a request (Request ID 1-[protected]) online to have an investment account for my existing savings account on 13th April.

Step 2) As expected of the Kotak services nothing happened!!
I visited the Thane West Hiranandani Estate Branch and met
Name: Mr Alpesh Kshirsagar
Designation: Deputy Manager

He told me that he will open and have to link the new investment account with my husbands kotak privilege bank account then it will be opened free use no charges and it will take maximum 2 days.

Step 3) Nothing happened for 4 days. I contacted him he told check tomorrow morning it will be done.

Step 4) Nothing happened i visited the branch again on 25th April and met Mr Alpesh Kshirsagar again and same thing he told it will be done by today check tomorrow morning.

Step 5) Nothing happened again and i sent a mail
(Request Number: 1-[protected]) to kotak customer care on 26th april early morning with all details request id -

Step 6) No response from kotak nothing happened !! . I again contacted Mr Alpesh Kshirsagar each day and ask status everyday he said check today evening or tomorrow and so on.

Step 7) On 28th april again sent mail
(Request Number: 1-[protected]) with all details to kotak support and then called at customer care as well and talked around 1 hr to explain them and make them realize that there is issue and please take some action.
I asked them what is status of my request to open investment account ..and to the surprise they said there is no such request received from any branch as of now !!! Now you can imagine what kind of person Mr Alpesh Kshirsagar is and how confidently they fool the customers. Then i said what about my complaint which i mailed they say it will take 6 working days for anyone to even respond to those complaints !!

After around half hour of argument and explanation with
1) Mr vignesh gunasekaran
he put me hold for 5-10 mins as well then transferred call to his senior manager as he told me
2) Janarthanan t
Then again around 15 mins of argument and discussion and again explaining everything to this guy. Then i asked him to send me a mail with any form of communication that anyone is working in Kotak ... then he said we cannot give anyone emailid neither we can put any group mail or person in cc. After 10 mins of argument he finally agreed that he will send one system generated mail with few liner that we are looking into it !!!

But there is least expectation from Kotak !!

What i want:
i) Take strict action against for not doing anything and fooling customer everyday.
Branch: Patlipada Hiranandani Estate thane west
Name: Mr Alpesh Kshirsagar
Designation: Deputy Manager

ii) Open the investment account immediately.

iii) Compensate me for my mental harassment and my time wasted!!