Kotak Mahindra Bank — No response from customer service,no one receive call

I tried calling this people since Friday.once I connected regarding my loan application that lady just complete her part and disconnected and then no call back.since then I am trying to call no one is responding it’s just busy.chat person are so worst for reply they are enjoying my problem.I have applied for loan because there is an emergency problem came.at least I should know the status.but no one bother.such a worst