Kotak Mahindra Bank — Not able to do the payment

Address:	Bangalore Urban, Karnataka, 560068
Website:	www.kotak.com/personal-banking/convenience-banking/net-banking.html

I was trying to do the payment but the same is getting credited back to my account and receiving an sms stating that ifsc code error, spoken with customer care complained lot of times still no response from them, now collections team is calling me and harrazing me for doing the payment, how can i do the payment when it is crediting back, i am from a reputed family and these types of things are really hurting me a lot, i am saying them that i am ready to do the payment but when i was asking about my issue they are not ready to provide resolution nor giving me an alternate option for doing payment.