Kotak Mahindra Bank — not giving moratorium-spln61066898

Address:

Noida

As per rbi covid relief i applied for loan moratorium on dated 01/06/2020 for my loan a/c spln61066898 with kotak bank due to deduction in salary during covid-19. But bank presented emi 4 times and i get charged bounce charges 4 times for rs. 2400/-. When i called customer care, they take my request for deferment again through ref#1-[protected] dated 16/06/2020. But i regularly getting calls by collection agents to pay the emi. Due to their pressure and misbehavior, as they called to my friends and abused. I borrowed money by my friend and paid the emi for the month of jun-2020. And again registered a request for moratorium for jul and aug-2020. But i got surprised when kotak bank again presented the ecs for already paid emi of jun-2020. So i called again to customer care, and again requested for jul & aug moratorium... But they advised me to write mail to email id "customer. [protected]@kotak.com". So i write the mail, and also received confirmation of same. But now kotak bank again presented the ecs in jul-2020. So i again write the mail. And now today on 13th july i again received a call by recovery person by number [protected] and forced to the emi for july 2020. I told him that i have applied for moratorium, but he told that he is from kotak bank and my moratorium request is cancelled, so i again called to customer care and surprised as they saying that your june moratorium is approved, but they don't have any request for jul and aug. I requested him again to register the request for moratorium of july & aug-2020.
I am unable to understand that why kotak bank playing game with their customer. If they are not willing to give deferment to their customer in this trouble of covid-19, tell straight way to their customers.
If someone is applied for moratorium, emi should not be present for clearance and collections person should not allowed to force to pay the emi.