Kotak Mahindra Bank — not providing noc it's now 3 month

Address:	Raigad, Maharashtra, 410218
Website:	www.kotak.com

The reference number which is sr # 1-[protected]. My payment amount is rs. 20413/-, i was paid those amount on december 22, 2017 and i get verification january 08, 2018 they inform us you get your noc in 30 working days but it’s now 2 months away but still, we do not receive noc, they always every day said us you get noc within 2 days. Now we’re not able to contact them also when we will visit the bank they said you get clarification only through the mail. We are applying for home loan now we’re every stick with noc coz after noc home loan is approved.