[Resolved]  Kotak Mahindra Bank — Not received Debit card even after a month i logged lost

Address:Chennai, Tamil Nadu
Website:Dispatch of my debit card

I have to write down this because of the unpleasant behavior from Kotak Bank.

Its high time and I am completely frustrated with the kind of service I got from you people.

I reported my loss of card on 4th Dec and from that I am literally requesting that it should be dispatched to Bangalore branch.
everytime I call up customer care for an update they say they will take it up and it will there in 3-4 working days.
with lots of patience I again contact the customer care for an update after those 3-4 days..
everytime a different person speaks up and says nothing is updated on your request.

Can we not rely on Kotak at all..I am without my debit card for a month and they still say its in process.

Does it take a month of time for a debit card to travel from Chennai to Bangalore.

Its a serious concern for me now and I would wait for another 4 working days, If still I do not receive my debit card..
I apologize for my words but with a serious note I would have to go to Consumer court and I am very much serious on it.

CRN[protected]
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Feb 10, 2017
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2017
Kotak Mahindra Bank Customer Care's response
Hi,

Apologies for the inconvenience. We would be glad to help you. Plz write us at solutions.[protected]@kotak.com for further assistance.

Regards
Team Kotak
Complaint comments 

Comments

Hi,

I’m writing with deep distress and agony after knowing that my saving account ([protected]) has been imposed with undue lien amount of Rs 4370.
Please get this off otherwise I’ll reach out to consumer court and RBI for this misconduct done by the bank.

Regards
Jayesh Jamindar
Saving Acc No. [protected]

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