[Resolved]  Kotak Mahindra Bank — NPS(National Pension Scheme)

Address:

500034

This complaint is regarding the branch which is located in,
Address: Rd Number 12, Anand Banjara Colony, Banjara Hills, Hyderabad, Telangana 500034.

One day(on 20/12/2016), I went to the bank to open NPS (National Pension Scheme) A/C as my salary account with this bank only.When i enter to the branch almost all are free but no one responding for my questions and finally i found one guy whose job titile states customer relationship manager.I explain him that i wanted to open an NPS account.

He asked me to wait for sometime and it took almost 40 to 50 Min and then he came and said that he cant do the process in offline as it takes much time so he suggested me to do in online. I too like to doing in online by his comments as it saves time so i did the same.

After I applied in online i call back him and asked which is the best time for him to process my NPS request, Since while opening NPS A/C even after filling the application in Online, we have to submit the hard-copy of printed form with KYC docs to the nearest branch(This is written on Kotak Website only).

He said that 3PM will be best time for him as he is busy in his regular activities so as i went the next day with proper KYC and application form by filling correctly.With all the struggle, after reaching the bank by taking permission from my office as it happened on weekdays(21/12/2016), he just said that he cant process and asking me to go to the other branch.

When i said that how can do this even after called and checked with you before coming, then he took me to other guy who is not even responding and being harsh(I was waiting for his response but he is too busy in his system and phone by talking with someone).

The Bank Official Names:

Mr. Vishnu Kant Sharaf(Asst. Manager)
And other guy who is full busy on his phone, name i don't know as he doesn't have name plate on his table, for sure Mr.Vishnu knows his name as they both are working on same branch.

This is the worst customer support given by Kotak. Its just 1 year for me with Kotak bank and i already had terrible exp twice.Wherein i have 6 years of journey(still continues) with HDFC and i never face such exp with them.Hope at least for here after you guys will change.

NOTE: I would like open NPS so only these guys are not helping me out as it will not give any profit to the bank, but if i open some mutual funds with these people they will be happily support.Such a worst mentality :(