[Resolved] Kotak Mahindra Bank — overlimit charges

Ubaid19

from Kolkata, West Bengal

Address:

Mumbai City, Maharashtra, 400061

I had used my kotak visa corporate card to make an online purchase of 15, 392/-
Received statement with additional 500/- + gst as limit was 15, 000/-
Further upon calling the toll free number, i was told another 500/- + gst was charged since statement was generated in over-limit.
I feel cheated and ended wasting so much time too.
Good way to make easy money from cheating people.
Ideally the transaction should have declined due to exceeded limit.

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Jan 3, 2020

Complaint marked as Resolved

I was charged overlimit charged twice. First time was for over use of the said limits which in first place is unacceptable for any credit card. Second was for statement being generated while account was in overlimit. Firstly, I Had made the full payment and called Kotak helpline to lodge a complaint. The representative had no solution so I requested him to escalate to his seniors. Next day I received a call and was assured that both charges would be reversed. Although I was still charged GST for both instances which amounted to Rs. 90/- as they claimed that GST was paid already and cannot be reversed. I closed one eye on that but it’s still not fair as they can get the refund the following month and they are giving false impression to customers about GST. Anyways since they reversed the charges I have not cancelled the card.

Kotak Mahindra Bank customer support has been notified about the posted complaint.