Kotak Mahindra Bank — payment not received unethical behavior

Address:

64', Jmj Hospital, NAGAVARA

My account put hold without notification and delay of credit card payment, i will done my payment but they told still they will not get any received notification. Who should given permission to put on hold my salary account. (This is credit card department)
If they rights to put hold on my salary account they should be responsible for my debit card report the fraud transaction.
I. E solve my issue first after that you have done your responsibilities.

Request :1-[protected]

(I spoke to customer-care agents both debit cars & credit card but they told that is not our department you have to contact fraud department.