[Resolved]  Kotak Mahindra Bank — personal loan account no. - spln59806746

Address:	New Delhi, Delhi, 110016
Website:	www.kotak.com/personal-banking/loans/personal-loans.html

Dear sir/mam,

I have taken a pl with above mentioned account number almost a year back. Your executive came for document collection and have taken all documents and have even signed the ecs form which was wrong which your executive told me.

Then, i have given signed forms 2 times but till date my ecs bounces with some reason. When i called customer care i got reply that there is some issue from backend thats why you have to give cheque only. I do have person's phone number who always come to collect cheque, he also says the same thing that sir this problem is with everybody thats why we are collecting cheques from all people.

Now i started receiving calls from your team saying that i have to pay overdue charges of some three thousand rupees as my ecs bounces every month. I don't know what my fault is in bouncing the ecs, you can check my account which always have balance.

I request you to please look into your system and staff who is doing miscommunication which in turn effecting my account even when i am not faulty at all and the problem is from your bank's side. I am paying all my emis every month.

Below are my efforts to resolve this matter:
- earlier request no. [sr#:1-[protected]]
- after this i also have spoken to customer care thrice but nothing resolved
I have visited adhchini branch and got response that they don't deal in loan facility
- after my earlier email i started receiving calls from bank and they suggesting me to top up this loan only then they can help, is this the way?

I am happy to pay all outstanding at once if needed, please update me and collect the full and final cheque. I don't want to keep any relation with kotak mahindra bank.

Regards,
Gautam chhabra