Kotak Mahindra Bank — personal loan against credit card but not any proper update

Address:

411041

Im kotak bank existing cutomer. Some days before there was a personal loan againt credit card offers shown at my account so i apply bia kotak app.
I got mail of loan reference number and it will take 5 working fays for further process.
After 4/5 days when is was trying to pay some bill via credit card it has been declined, then i checked my credit card account in kotak app and i was shocked that my credit card outstanding was -95000/- even my credit card limit is 15000/-
Even i have not used any amount and how can it showing -95000 is outstanding.

Even i not got any updates on my personal loan againt credit which i applied from kotak app