[Resolved]  Kotak Mahindra Bank — Personal loan closure charged in excess and refund request for the excess not answered

Address:

600035

Dear,
This is Jayamurali krishnan. I availed a personal loan of rupees 4.2lakhs from INGVysya in the month of April 2015. Later this loan has been shifted to Kotak as they merged together. Hence i recieved a loan agreement number as ISPL 101097.
I decided to close this loan last month(Oct 2016). Hence i requested for the closure procedure.
while asking this, I also asked them to check for the zero closure charges as committed by INGVysya but i lost the documents during the chennai flood. The mail correspondece was with my previous company mail, which i have no backup on it.
They said sorry if you have any documents showing regarding this, we can help you. I said ok let me know the closure charges. They said 4% of principal outsatanding + service charges. I agreed this. But while generating the closure report they charged me 5%+ service tax. When i asked about this to the executives, they said i cant help you, either you have to wait till u get the satisfactory answer or you can pay this amount and raise a refund request. If you wait for the answers each day you will be charged Rs.130 as revenue loss to this loan, since the closure request has been started. I paid the full amount by combination of cheque and cash. They said cheque will take 3 days to clear hence i have to pay Rs.130 * 5 extra(3 working days + 2 weekend days).
Now i started the refund request through mail, But i m not at all getting the proper response, Since for each and every mail, a service request number will be generated, they have to respond the mail within 5 days, i am getting a response mail on the 5th day of every mail raised stating that, they need time to look into this request. Yesterday was ultimate, as i received a response mail stating like, Dear Mr. Ravi, your IHL22080 account has been successfully closed doesn't have any excess amount to refund. They just copied someone's response mail and replied me, just to make the service request number answered on the 5th day. i really pissed off with this. I dont know, how a consumer can be ill treated like this by these banks. when we missed to pay a single payment these banks were charging us with the penalty, but if they have to refund we have to wait for months to get a response. this time i will not let it go as easy. Kindly help me to get this refund . I want the refund of 1% of closure charge with the service tax levied on it and the revenue loss amount the charged on this closure.