Kotak Mahindra Bank — Personal Loan Moratorium

In regards to my Personal Loan No:- APAC SPLN62963459
I have opted for MORATORIUM for the month of June July and August as per Banks mail to me on 5th June 2020, late i received mail from bank of 5th July 2020 with ref no 1-[protected], confirming that the request for moratarium has been processed.
But i am getting calls from collection team that your moratarium is not confirmed and i am continously harrassed by the collection team.
I have no information that my moratorium is not processed or declined, but still this kind of harssment.
I am totally broken because of this, as i am not getting full salary and on top this kind of harassment, very unprofessional approach by Kotak.
Hope this matter would be resolved at the earliest.

Thanking You
Ragvendra Rao
[protected]
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