Kotak Mahindra Bank — Personal Loan No Status till date

Address:	600096
Website:	www.kotak.com

Hi I Applied for Personal Loan Online on Kotak Mahindra Bank Site for RS 2, 10, 000 on dated May 10, 2016. I got the below reply immediately on 10-May-2016
Dear JATINDER Palvindersingh DHILLON

We are pleased to inform you that your loan has been 'in principle sanctioned'* basis the information provided. The detail of the loan sanctioned is as below:

Loan Details

Loan amount Rs. 2, 10, 000/- (Rs. Two Lakh Ten Thousand Only)
Loan Tenure 5.0 years
Your Application Tracking Number is : PL00443272

On 11-May-2016, Kotak mahindra executive came and taken sign on the form and collected my all the required documents. He assured me that your file will be submitted in system by same day or next day.

After that i waited till date 18-May-2016 but till that i havent got any response from Kotak bank.

Then on 18-May-2016 i raised a SR with Kotak bank, below is the detail.
Dear Customer,

This is to inform you that your service request has been registered:

Service Request Number: SR#1-[protected]

Customer Name: JATINDER DHILLON

Service Request Type: Loan Application Status.

Date of Request (MM/DD/YY): 05/18/16 4:49:16 PM

We thank you for reaching out to Kotak Mahindra Bank, in reference to your loan Account Number . The Service Request no. for your request is SR 1-[protected] for your Loan Application Status. We wish to confirm that our customer care team is looking into your request and shall get back to you within 5 working days, from today. For any clarifications, we would request you to kindly contact our customer care no.[protected]local call rates apply) from Monday-Friday (9:00am to 6:00pm) excluding holidays.

We value your relationship with us and assure you of our best services, at all times.

Best Regards,

I again waited till today dated 24-May-2016 to get any fruitful answer, but when i called up in Kotak bank Customer care department the executive was so pathetic she doesnt know how to speak. She speak very rudely that we dont know your status as loan account has not been created.

First of all i want to ask kotak bank if you want to waste our time and energy and money why you guys have collected my documents?
Second till date why loan account or any kind of account has not been created in your system?
Third if you say we are doing verfication first than why you havent done any verfication of mine or mine documents?
If you have done the verfication then why account has been not been created and where is my verfication report?
If you have verfication report than why guys have not shown curtesy to call and inform me the status?

Because of Kotak mahindra bank i lost the offer of getting loan from other bank.

Now tell me what i should do i required money to make the repayment of other loans. who will give me loan now due to your mistake,

ONE IMPORTANT POINT:- EDUCATE & GIVE TRAINING TO YOUR CUSTOMER CARE STAFF... THEY DONT KNOW HOW TO BEHAVE WITH CUSTOMER.