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Kotak Mahindra Bank — Personal loan number SPLN[protected]

I had a loan with kotak which was cleared SPLN[protected], however i am still receiving collection calls. they are abusing, and harassing to extent that i think to suicide. it has been happing for a month now, though i have a email from kotak that my loan is terminated and loan statement that zero balance is payable. I have also logged an complaint in the police, however i am not sure if i would get the desired output. i would need a apologies letter on kotak letter head and termination of the agent who is not following the RBI guidelines.
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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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