Kotak Mahindra Bank — personal loan preclosure charges

Address:

Bangalore, Karnataka, 560037

While taking the personal loan Kotak loan execute said 0% is pre closure charges and 0.75% is the processing fee. after i approved loan they deducted 2% is the processing fee instead of 0.75% afterward i raised the complain to kotak service desk, then revert the remaining amount after long struggle.

Now i am planing to close the Personal loan after 1 year, so i called to customer care, they said 5% is pre coloser charages.i called the kotak customer care and raised the complaint, but no use they are also said the same thing .
Please take neccessary action against Kotak loan department and make my pre closure chagres as 0%

MY personal loan account no: SPLN59774591

Please don't trust Kotak mahendra bank and they dont even bother about customers .