Kotak Mahindra Bank — Product sold with less information

Dear sir ian haveing Account with no [protected] when i visited in for KYC update one of seals executive has told me some group accident production plan . but i told him clearly iam not interested tow three time but after all the he as process the same am rs of 2400 has been debited and when i have call sales executive on his [protected] he is misbehaving and talking some story and miss guiding and telling way you have come to do KYC and i will not cancel what you want to do it. sir is it the way to treat coustomer to avil service on request. hence i request you to please look in to the matter and refund my amount and cancel my accident life. thanks ramji.