Kotak Mahindra Bank — provide fake and not valid settlement letter.

Dear sir,
I have done settelment of my credit (4166xxxxxxx9224) on 16 apr 2018 which ref no - 1-[protected] for 7 installment. My settelment is still processing. I have done 3 installment on given date as per settelment letter. But every time i received call from your team and told my settelment letter is fake and not vaild and told to clear all pending payment immediately. I am going to kotack branch but reprentative told please contact custmer care. But i am not able to cotanct your team. Today i have received collection manager contact no. From kotak care. He is pick up my call.

Sir please check and confirm what is issue and also confirm my letter is still vaild or not.

Regards
Rajesh kumar
Contact no. [protected]
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Comments

Collection Manager isn't pick up my call.
I'm a customer of kotak 811 account and I funded my account with 10000 rs through debit card of other bank, but that amount is not yet credited and the amount is deducted from where I have funded.
Kindly state the reason for this
And help me with this..

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