[Resolved] Kotak Mahindra Bank — recovery team calling any odd time for payment delay

Bhabanisankar Padhi

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500010

I am credit card customer any doing the payment regularly before date. This time due to some personal problem it was delay for 4 days late payment.
The recovery team calling daily 4-5 times in odd time and asking for payment where as i was ready for the delay penalty.
Surprising that after payment done on 16/02/2019 and received the message but getting the call till 19/02/2019. And also they don't know how to talk to customer.

This is very terrific experience from kotak bank. I can say here kotak banks is a # bank as they don't know relation with customer.
Very soon i am going to close the credit card. I have some other bank crdit card, but never happened this type bad experience. (Hdfc is the best bank)

Thanks,
Bhabanisankar,
[protected]

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Mar 26, 2019

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2019

Kotak Mahindra Bank Customer Care's response Hi!We wish to bring to your notice that follow up is done with respect to your account in default in order to remind you about the increasing outstanding and the same is not at all meant to harass you. We clarify that our executives and collection agents are sensitized to adhere to the code of conduct laid down in accordance to RBI guidelines and they strictly adhere to the same.
We would like to inform you that all our Officers and Debt Collection Agents are bound by and strictly follow the code of conduct laid by the bank.^Team Kotak