Dear Team,
With reference to my concern related to refund transaction in my banking account; it’s been more than 40 days I am not getting any resolution and the amount which was refunded by merchant (LinkedIn) on 17th Dec’2018 is still not been credited into my account. Whenever, I call to customer service team they always transferred my call to their senior or arrange a call back from concern team and post which also I will not get any resolution to my concern.
Below is my case history of my concern is as:
On 11th December’2018 – Rs. 18, 268.00 was auto debited from my account without my knowledge and permission and it was an international transaction;
On 12th December’2018 – I raised a complaint against the above said amount which was auto debited from my account and was asked to wait for 90 days to get it resolved;
On 14th December’2018 – Rs. 18, 268.00 was credited into my account which was shadow amount and not able to use the amount;
When I got to know that my problem will not get resolved from your end, I approached my merchant (LinkedIn) related to it and raised a complaint against this amount;
On 17th December’2018 – As per the above said merchant (LinkedIn); they issued a refund of Rs. 18, 268.00 and which is still not credited in my account;
Post which, I am continuously following up with your team related to it and no one is able to provide me any resolution except a TAT and call back arrangement;
From last 4 days; I have been asked to wait for a call from investigating team related to it but still I have not received any call from anyone;
On 6th January'2018, at last after 10 days of daily conversation, they raised one more complaint against refund issue amount and provided me 10 days more TAT that to not for resolution, they said that they will inform me. Also, I asked them that it is because I have raised a Fraudulent complaint, the amount is not getting reflected in my account and if so please withdraw the same but here also I got very illogical response which is really not convincing me.
As a banker, it might be a very small amount or transaction for them but it really matter a lot to me as it is my hard earned money and unable to manage anything without this so that’s the reason I fought back with LinkedIn people to get it resolved. Now, when they have refunded the amount, you are making me fool out it providing me TAT on TAT.
This is reason I am marking this mail to everybody to whom I could because now I want this to be resolved and do release my amount at the earliest as till now I borrowed money from others but now I am not able to manage myself in regards to financial matters and I cannot beg anymore to anyone.
Kindly look into the matter and do the needful ASAP.
Below is my details:
Name: Amit Kumar Seet
+91-[protected]
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