Kotak Mahindra Bank — reg. amount not refunded

Address:

New Bus Stand, ward no. 1, Village Binota, Teh. Nimbahera, Chittorgarh, Rajasthan, 312614

I transferred rs 4500 two time on 16.03.2019 but one amount of rs 4500 not credited to beneficiary account and not refunded to me i contact to bank many times on number [protected] but still my amount is not refunded in my account it is irritating for me and on every call call charges deducted from my sim card balance.
Transaction id[protected].
Gaurav kumar dubey
Mob. [protected]