Kotak Mahindra Bank — Regarding Credit Card Annual Fee

Address:

Mumbai City, Maharashtra

I have enrolled for credit card as it was free with my savings account. I am not using credit card but as they told that it would be free I accepted it. Now they are charging annual fee. When I contacted the customer support they told that i[censored] have used it for at least 15k then there would not have been any credit card annual fee. When I asked him to cancel my credit card he told that they cannot cancel unless due is cleared. I have uses credit card only once for which I have made the payment instantly. When they are giving credit card they tell it's free and now they tell that only i[censored] have made 15k payment through credit card then it will be free. This is really cheating customers. I need to get my credit card cancelled and I am not going to pay the annual fee because I have not used credit card. As it was free I had accepted it.