Dear sir
I had/have a credit card outstanding of rs 66060 in card ending[protected]
1038. This amount was paid on 8th aug, 2020 @ 9 am in the morning. I had a balance of rs 19000 in my account (As mentioned in the subject line) @ the time of making this payment. But ironically my account no mentioned above was put on hold & myself not able to use the funds nor make payment to my credit card due (At least minimum amount or part payment) in lieu of the unauthorized lien on my account.
Have also enclosed the sms on 11th aug, 2020 & as per sms received the babli received the payment on 10th aug through we pay. This is clearly visible in the sms. I can provide more documents to substantiate my claims i[censored] feel it is necessary.
To my surprise this morning (11th aug2020) if found my credit card account [protected] had a credit balance of rs 22000 which means the bank had debited my account & adjusted towards credit card outstanding despite me making the payment.
The irony is i had opted for moratorium towards this month outstanding on this credit card.
I have also defaulted in another payment due the non availability of balance in my account.
I had many calls asking the bank to adjust the outstanding using the balance in my sb account which they refused. They generally record calls.
I am going through terrible agony due to the treatment meted out to me & loss of revenue to the extent of almost more than rs 2 lacs which i would have invested in the speculative market.
Hence i request your good offices to look in this complaint & ensure i get adequately compensated to the extent of loss of rs 2 lacs.
Regards & thanks
Murali ramamoorthy
D5, orange block’, orchard apartment
85-87 arcot road
Vadapalani
Chennai-600026
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