Kotak Mahindra Bank — regarding non release of fixed deposit

Address:

Thane, Maharashtra, 421004

Account Holder has submitted the F.D.on maturity date 30/06/2018 for redemption, the said F.D. duly signed by the first holder and mode of payment is EITHER /OR, even though the proper officer and branch Manager did not release on the ground that account holder has opted AUTO RENEWAL, it is one kind of premature hence both holders must sign on the F.d, after both holders signature bank will release the F.D. I discuss the matter with Branch Manager and explained to the proper officer and manager, if any F.D. is to be submitted before due date then it is compulsory all holder are suppose to sign on the F.D. In my case Account Holder has submitted the F.d on maturity date and mode is EITHER/OR and even though undersigned opted AUTO RENEWAL does not require both holders signature .only in premature case all holders signature must. Any how discussion was unfruitful. Finally i requested to provide copy of rule/notification /guidelines which clearly speak such types of F.d are premature.More than 5 days passed but i have not received any rule/notification etc.
e mail submitted to nodal officer of kotak bank on 01/07/ and 05/07/2018 their acknowledgement no. KMBL 659-518, 649-253 and 649-280 (F.D. No. [protected] CR NO.[protected]