Kotak Mahindra Bank — requesting for hooded account to get released plz. humble request

My husband account went on hold, and they told us to pay the credit card amount and minimum due we paid of 25600, but still the account was not released. Is there any chance of releasing the account???. After pay the due becoz the whole salary amount went into hold. We have other transactions also to be done. Moreover we have can 2.5 years kid which we need to offer food for this month. We didn't even withdraw money even for monthly expenses. Pls reply and waiting for your help...