Kotak Mahindra Bank — Rude behaviour of kotak employees

Nikhil0992

from Vinukonda, Andhra Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Sir,
I have been using crefit card of kotak since last 7 months this time i failed to make payments, and intrest have been added to my amount (a) auto debit failure charge, i never applied for this facility
(B) i get call from your exectutive she behaved fantastic which really shows how ethical and great kotak work with its customers
And i have blocked my card a month back and have requested for emi conversion for payment and still no action has been taken for this, but you guys are keep on adding more interest and charges to it, truely speaking i have been with other banks as well but never experienced such thrash before.
I would suggest people go for kotak card at your own risk

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Comments

Kotak Mahindra Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Apologies for the inconvenience. We would be glad to address your concern. Plz write us service.[protected]@kotak.com along with your contact/card number. ^Kotak Team

Ashi637

Aug 24, 2022

This is to inform you that i got a call today regarding credit card and i am getting these calls from past few months and i have mentioned them that i do not want it.
Today i got a call again and a lady was asking if i want credit card and i told her that i don’t and also that why i am getting these calls when i have told them not to.
And she just ended the call on my face and when i called her again and asked her name she said “ ki aap kya krloge naam or no. jaankr aap kuch ni kr skte”.and after that when i tried to call her she was cutting my call without even answering. This is not just rude but also very unethical as it is a private bank and my whole family has their accounts in Kotak.

This was the no. through which i got the call +[protected]

Please do something about it as the lady was really ill mannered and rude.