Kotak Mahindra Bank — Rude service lady manager

Address:

North Goa, Goa, 403001

Rude lady service manager. We hold a company account with Kotak Bank Nariman Point Mumbai. Since our store is located at Goa Panjim we deposit our store sales at the Kotak MG road Goa Branch. From the day the old notes have been discontinued every bank has put up notices with the regulations/ T&C's for their customers to be updated with the current procedures so that their customers don't suffer but unfortunately the motto of Kotak bank is to ensure that every customer is harrassed to the core they have not even spared senior citizens. Shame on this bank branch. Spoiling the name of the Kotak Brand.

To start with my horrorful experience as usual i went to deposit the store sales & we are accepting 500 & 1000 notes from our guests as modi said that it can be deposited till 30th Dec'2016. I understand that every bank would want to ensure safety of their customer accounts but that does not mean you insult the person at the other end just because he/ she is employee working for the store whose sales he/she comes to deposit on the instructions of the company CEO.

Upon reaching at the cash counter the counter staff tells me i will have to get an authority letter from the CEO to deposit the old notes in company account. Fair enough your bank your rules but where the hell is the notice for the same. Your notice board has numerous notices but why did you not put this notice in bold so that your customers don't face inconvenience. I informed the Counter staff that its not mentioned anywhere & secondly the CEO is out of country. But the staff was rude & ensured that i left unhappy.

2nd experience today(18.11.2016) i went to exchange old notes since we needed change at the store. Again i was harrassed by their grumpy lady service manager. I guess she makes up her mind from home that she will ensure every customer leaves unhappy from her branch, thats her motto in life. I carried my original id proof & i was not given the rightful exchange of money as a common man im entitled to. She & her other 2 men staff ensured they insulted me in front of the whole bank staff even wen i was polite & asking them that where is it mentioned to get a xerox also. I told them will get it today in some time as i have to open the store & we have a company account & i always come here. That bl**dy grumpy women insulted me saying that you dont ahve an account your company has don't teach me how to do our job. Go to other bank & get your work done. Who the Heck is she to talk to anyone like this. Just coz she is working for the Kotak does not mean she will insult anyone. And then another lady staff joins her and says that leave it don't talk to such people. What do you mean by such people? Just coz im an employee of a company your staff thinks that he/she might be a lower staff so they can insult. Im glad i don't have an account with you guys, i was infact planing to open one but you guys need to learn etiquttes & customer services from banks like SBI, CBI, Saraswat & HDFC. Though the women working at these bank of SBI & CBI are old but they have a quality know as customer service & humanity.

Your grumpy manager harrassed a senior citizen man yesterday he was very unhappy & left the bank in silence.

This is what Kotak believes in " we will ensure that you have a unhappy experience with us"