Kotak Mahindra Bank — Saving account opening

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I applied for a savings account online on 28th Nov. I have not received my Debit Card and Cheque Book even after 80+ days of application. I followed up more than 10 times with the branch just to get my CRN and account number int he 3rd week of December. But it is useless without cheque book or debit card.

I have reached out to the call center, branch, senior leaders (online channel head) but they do not respond - so much for customer centricity.

I filed a complaint on their website after 80 days but did not even get an acknowledgement - so convenient for the bank, I will not be surprised if they say in future that there is no record.

I visited the branch 3 times. I even requested to cancel my account out of disgust but did not even get support for that.