Kotak Mahindra Bank — savings 811 account/ grievance 811 account shipra jaiswal

Address:

201012

I am writing this mail, after a lot of disappointment, as no one was able to help me unfreeze my account which was blocked due to someone's negligence at kotak bank. I opened an 811 account, few months back, one day i got a message that my account has been frozen, because the name on my pan or aadhaar doesn't match the name on my account. This happened despite i had submitted my aadhaar online while opening the bank account and also the pan card number. Also, someone from the bank came to my house for the kyc also. The name on my account, and the name on my pan and adhaar match exactly, for which i even went to the branch physically (Vasundhra, gzb branch), where i met, mr. Pranav tyagi, who personally checked my documents and assured me that my account will be unfreezed within 24 hrs. Which never happened. I again went there on 16 of may, around 12 pm and submitted my signed documents to him again with a hope of getting this issue resolved. Alsopening the account, my aadhar contained the address of lucknow, where i was residing earlier, i now reside in vasundhra and have got my adhaar updated too with the new address. But somehow, nobody at vasundhra branch knew, how to help me. This is such a rediculous situation, where a customer's money is blocked, because of your bank's employee, who without validating properly, froze my account. I cannot physically go to the lucknow branch and give them proof of the address.
Some representative called up a few days and assured me that if i send a picture of my documents and write a mail, my account will be unblocked. Fyi, i am a privileged customer of icici bank and have never till date visited the bank, not even during the opening of my account. They certainly home, took pictures of my documents and i have been using their services hassle free for the last 4 yrs.

I hope someone out there reading my email, will understand my plight and take accountability of my situation. If not, please, credit my money to my icici account and close this account. Hope someone will take a remedial action.