Kotak Mahindra Bank — seizure of vehicle without any notice

Address:

390015

Sir,

I had taken an loan for bolero camper in oct 2015, for 36 months.
I had been paying regular installments, sometimes late. I had cleared all emi's in march 2017 (Except late payment charges)

After that due to my bad financial condtions april & may emi were
Bounced/dishonoured by my bank but after that june and july emi were cleared, so only two emi were pending.

Kotak mahindra bank executive mr. Girish called on 12/7/2017 for payment and was told by us that it will be cleared by this month end, but instead of settlement he started abusing and passed personal comments to us and threatened if payment is not made immediately he will sieze the vehicle and make us cry and run to him within one week, which he did. (Audio recording available with us how your officers talk to customers).

No writing communication was sent to us till 22/7/2017, instead our letter for releasing the vehicle reached him in 3 days, their letter had not reached us in 10 days.

On 18/7/2017, the outstanding emi were also paid, but their demand is to
Clear full loan amount, even when 14 installments are pending as per
Agreement. They are threatening to auction the vehicle if full amount is
Not paid in 7 days.

Sir this vehicle is seized intentionally to harass us, we request you to please help us release our vehicle and we assure that in future all payments will be done regularly.

Below is the copy which we mail to them daily but no reply is given.

Sir,

In reference to loan account no. Tfe3328473, it has been 10 days your recovery agents have siezed the vehicle.

We have already paid two emi which were due but till today no letter has been received by us for outstanding amount.

Sir, our letter dated 13/7/2017 sent by rpad received by you on 18/7/2017, then
How come your letter dated 12/7/2017 sent by rpad is still not received by us.

Even after daily communication you are not replying to us, which shows you are least bothered about the matter and are intentionaly harassing us.

Sir we are facing financial loss due to your seizure of our vehicle that to without any prior notice.

We request you to immediately solve the matter and reply to us or our financial loss has to be borne by you.

Thanks

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