[Resolved]  Kotak Mahindra Bank — send the loan foreclosure statement

Address:

Bangalore, Karnataka, 560061

Hello,

I am writing to from bangalore.

I have sent mail on 12th july asking for foreclosure of my loan with following details:
Loan: spln[protected]

Due to your delay in sending the statement, now i have to pay extra emi for this month too. Please make foreclosure procedure simple like other players. I also hold an account in your bank, now i am wondering if it is worth be associated with you.

I am repeatedly calling your branches to get some information. All people in customer care do not have any information about anything, why is there a call center? Its as if a old school banks. Below we will talk about your foreclosure procedures.

Foreclosure rules:
1) intimation before 30 days: you will take 1 week to send a mail which says that we need to wait for 15 days to get loan repayment statement. There itself we lose 3 weeks
2) we need to foreclose before 7 days of next emi: is this possible after we lose 3 weeks for your first rule? Do you have brains?
3) foreclosure charges: have you mentioned about this when you lend the loan?

According to your policy i should get the foreclosure statement in this week, coming 5th is my emi date. What you are special from other banks that you are acting like this? Is there any responsible senior member in your bank or board who can answer this?

These idiotic rules will not workout for long time. Please dont push me to make some unpleasant decisions.