Kotak Mahindra Bank — Serious concern about money transaction for account no #[protected]

Atul Amberkar

from Mumbai, Maharashtra

Address:

400093

Hi Team,

I had a conversation with two of your executive (Joseph) and I was surprise to hear that no help could be rendered from your side.

I was educated by Joseph that my salary amount has been credited into my account however when I checked in the ATM it is showing me a deficit of rupees 28696/-Currently the balance is showing rs 16.67 only.

Further I was also told by your executive that amount has got transfer directly to the credit card account.

I had also informed to your executive that my wife has hospitalizes and my new born baby was in NICU and was ready to pay the minimum amount but there was no respond from your team.

I completely fail to understand as how can you'll without my permission directly transfer the amount.

I was ready to go ahead to make the payment of the minimum amount but there was no courtesy or help shown by your team, I will be more happy to pay the minimum amount and rest of the balance be transfer to my account again.

As the bank close for two days and Diwali is round the corner am left with no money to transact.

Kindly escalate this to your respective Nodel officer or your concern team member as I am really dissatisfied with your service.

Kindly treat this on great priority or I will escalate a level further, Looking forward to hear from your side at the earliest.

Thanking you in anticipation.

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Kotak Mahindra Bank customer support has been notified about the posted complaint.

Nov 04, 2016

Updated by Atul Amberkar Hi Team

I understand your point, however I have no email evidence which states the request for outstanding amount.

further, I think that it is the duty of the banker to at least inform things on an email rather than sending things on sms.

Further, when the amount was debited, there was no intimation for the same.

I would have been a very happy customer if the same was debited after taking my permission.

I was planning things for Diwali with that money & the same was debited without my concern, how fair is that?

Further to this, the service is very bad & the customer service rep did not help me when I spoke to them twice.

I had told your executives that my wife is hospitalized & that my new born baby was in hospital NICU but you guys did not heed the same. Is this the type of service to be expected for a loyal customer like me who has been with you from 2 years.

You can go ahead & check my previous transactions if I have delayed a payment.

Kindly explain as I want to close this account both (Salary & Credit Card).

I want to talk to someone at a higher authority before taking the step, ,

Further to this, the same is also not reflecting in my account after you guys debiting my account for the due amount of the credit card.

The account of mine is still not reflecting with the changes & you guys have put forward an email for the same which is really a sign o[censored]nprofessionalism. Kindly reflect the same with the new changes & close my account with due respect

Also make me talk to your nodal head or someone in the business who can take decisions in such cases.