Kotak Mahindra Bank — Service related

Address:

641002

Actually, i m one of your account holder for past 2 years.. I have lost my debit card by last wk. When i contact my local branch, which is located at coimbatore, RS puram TV Samy road, i asked them to block my atm crad and i said to give new caard. But still now there is no response ..I didnt receive any of the reference number or mail. After that i just enquired customer care they told that they didint take any of the request. So that i come to know there is very poor service..