Kotak Mahindra Bank — tbms charges get deducted without notice

Address:Hyderabad, Telangana, 500062

I have been charged TBMS twice I. E. 59+59 on 15 oct 2018 without any intimation. I am holding an account with Kotak mahindra bank 811 account and maintaining it well but these people I don't know why charging TBMS charges that to twice a day. I need this amount back on my account or else I should have authority to know why it got deducted without prior notice.

Thanks..
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