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Kotak Mahindra Bank — tmbs charge

Dear kotak,

I got tensed because of charging the amount in terms of tbms.. And moreover my account is salary and zero balance account.
How is possible to deducted from my account without any intimation or permission.
Actually i am having this issue from last may month itself.
Yesterday only i got to known this issue, while i am checking my history.
Amount has been deducted (Rs 5.90) continuously four times by today (March6th 2018)
And the same happened at march 1st and 2nd, 2018. Rs (17.70)

Eventhough it is a huge or tiny amount, how it is possible

Please resolve this issue quickly.
And refund the amount also.
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Complaint Status


[Mar 07, 2018] Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Kotak Mahindra Bank
    Customer Care Service
    Customer satisfaction rating
    30%
    Complaints
    3965
    Pending
    0
    Resolved
    1137
    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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